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IP Call Center Solution

IP Call Center Solution

Call Center System has become a common means for an organization such as a company to provide facility for their customer to interact with the sales or support personnel on products or services related business. This enables the organization to be reached easily and friendly manner as well as effective. Various services can be deployed based on the Call Center System approach, such as product inquiry, customer complaints, technical support, tele-marketing, etc. In order to make the total system complete, the Call Center System can also be integrated with various backend system, such as CRM System, Accounting System, Inventory System, etc, in short the Call Center System can be customized based on an organization specific needs.

The product is based on IP technology and it supports H.323/SIP signaling system for the IP communication, therefore, Call Center Agents can be located anywhere as long as the TCP/IP or Internet connectivity is available. This enables a large company with many branches to host the system in a central data center, while having the Call Center Agents scattered accordingly based on the branch offices.