Telco | IT | PayPoint | Green Technology

Maintenance

Maintenance of Telecommunication Equipment

Telco is the traditional high achiever of the company. The success of the Telco is very critical as this is the foundation of the company. The image and goodwill of the company thus so far have been depended on the Telco business. The focussing area of business for Telco is to develop service oriented businesses such as the After Sales Value Added Services and Network Operation and Maintenance.

The After Sales Value Added Services are group into a single package known as the System Technical Support Services which is comprises of:

• 24x7 Helpdesk (Pernec Customer Care Centre)
• Online/telephone support
• Remote Access Diagnosis
• On-site support
• Emergency support
• Software maintenance and management

The After Sales Operation and Maintenance Services are group into three packages:

1) Network Operation and Maintenance services

• 24x7 Network Monitoring
• Remedial/Corrective Maintenance
• Preventive/Routine Maintenance
• Network Configuration Management
• Network Capacity and Growth Management
• Performance Management and Network Optimization
• Test Bed Facilities (for local training purposes)
• Regional Centre
• Spare Parts Management Services
• Ordinary Faulty Parts Replacement
• Emergency Faulty Parts Replacement
• Repair and Return

2)Spare Parts Logistics, handling and inventory management

• Ordinary Faulty Parts Replacement
• Emergency Faulty Parts Replacement
• Repair and Return
• Spare Parts Logistics, handling and inventory management

3)Administration Support and Reporting

• Network Inventory Audit and Analysis
• Administration and Support Management
• Operation and Maintenance Records Management
• Operation and Maintenance Quality Assurance and Audits
• Communication and Meeting on regular and Ad-hoc basis