Lets you customize your contact center to your specific requirements. Able to adjust call patterns, set skill-base routing profiles and assign agents to multiple queues. Telephone, email or webcalls and request are centralized into single environment, making your contact center more responsive, efficient and cost effective. Determines exactly how each call or contact will pass throgh the contact center at any given time of the day. Types of Call Center: IP Call Center Hosted Call Center MayaMe Call Center

Mohd Faruz Mohd Ramly  603-4259 6000 ext 6350  603-4259 6043  faruz@pernec.com.my