Reduction of communication costs in small and medium-sized enterprises. Call center increases customer loyalty, creating competitive advantages and turning customer potential into added value. New solutions and applications streamline processes and enhance workflow to make your business more efficient and cost effective, as well as boosting employee productivity. An integrated, end-to-end IP based infrastructure protects your investment and ensures a wide range of options for expanding your information and communication infrasturcture as your business grows. Support for telecommuter workstations and mobile users provides external and internal employees with access to the corporate network wherever they are, giving them greater freedom and flextibility to schedule their work hours. Features supported: Call center solution, including interactive voice response (IVR) system Electronic voice mail box Short Message Service Phone and Video Conferencing Electronic Directory Efficient call charge tracking Wide range of user friendly optiset E system telephones Integrated cordless solution (DECT) Executive / secretary and team solutions

Norazean Abd Latiff  603-4259 6000 ext 6555  603-4259 6121   norazean@pernec.com.my